Define the Tiers in a Tier Scheme

A Tier Scheme comprises one or more Tiers, or levels, through which your Members can progress. A typical use case for Tiers is to offer better discounts or other rewards at higher levels, as a way to incentivize your Members to engage with and make purchases within your loyalty program.

To define the Tiers in a Tier Scheme:

  1. Select Rules from the top navigation bar, then select Tier Schemes from the side navigation menu. The Tier Schemes screen is displayed.

  2. Search for and select the desired Tier Scheme (see Search for a Tier Scheme for more information on the available search options). The Tier Scheme Details screen is displayed, with the Definition tab selected by default.

  3. In the Display Name field in the Tiers section, enter the name of the new Tier.

  4. Click Add Tier. The Edit Tier pop-up window is displayed.

  1. The Display Name field is populated with the value you entered above; optionally edit this value.

  2. The Internal Name is automatically populated based on the Display Name value. This field is not editable by default. To edit the Internal Name, check Edit Internal Name. A confirmation dialog box is displayed; click Ok. Edit the Internal Name value.

  3. Optionally, in the Description field, enter a description of this item.

  4. Click Save. The new Tier is added to the list within the Tiers section.

  5. Optionally, to extend the standard JSON payload when exporting Tier information, click the Edit icon within the Extra JSON column. The Extra JSON pop-up window is displayed. Enter the desired JSON code, then click Save.

  1. Repeat the above steps as needed to define the remaining Tiers in the Tier Scheme.

Optionally, you can assign a Reward to a Tier. When a Member reaches this Tier, the platform automatically grants the assigned Reward to the Member. See Assign a Reward to a Tier for more details.